Contact

We’re Here to Help

Have a question about a product, your order, shipping, returns, or anything else?

Our customer service team is here to help. Whether you need assistance before placing an order or support after your purchase, feel free to reach out to us.

For order-related questions, please include your order number whenever possible so we can assist you more quickly.

Customer Support

Email: service@qier.shop
Phone: +1 256-298-8693

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (U.S. Central Time)

For detailed order questions, return requests, or requests involving your order information, we recommend contacting us by email.

We aim to respond to customer inquiries as promptly as possible during our regular business hours.

What Can We Help With?

You can contact us about:

  • Product information and availability
  • Order status
  • Shipping and delivery
  • Tracking information
  • Returns and refunds
  • Damaged or incorrect items
  • Payment-related questions
  • Product care and general inquiries
  • Other customer service concerns

Order Support

If you are contacting us about an existing order, please include the following information when available:

Order Number
Name Used for the Order
Email Address Used for the Order
A Brief Description of Your Question

Providing these details helps us locate your order and respond more efficiently.

Returns & Refunds

If you would like to return an item, please contact us by email before sending the product back.

All return requests must be reviewed and approved by our customer service team before a return is sent.

Once your return request has been approved, we will provide you with the appropriate return instructions and authorized return address.

Please do not send returns to the U.S. customer service address listed below.

The U.S. customer service address is for customer service and business correspondence only. It is not our shipping warehouse address and is not a return address.

For complete information about eligibility, return shipping costs, and refunds, please review our Return & Refund Policy.

Shipping & Delivery

Our products are manufactured in Guangzhou, China and imported into the United States before being fulfilled from our U.S. warehouse.

We currently ship to customers within the United States only.

Standard Shipping: $15 per order

Free Standard Shipping: Orders of $200 or more

Order Processing: 1–3 business days

Standard Shipping Transit Time: Approximately 5–10 business days after processing and shipment

For more information about shipping and delivery, please review our Shipping Policy.

Business Information

Store Name: qier.shop

Legal Business Name: Guangzhou Qier Leather Co., Ltd.

Business Location: Guangzhou, China

Our products are manufactured in China and fulfilled from our U.S. warehouse for orders within the United States.

U.S. Customer Service Office

5065 US Hwy 78 W, Suite A
Oxford, AL 36203
United States

This address is provided for customer service and business correspondence only.

Important: This is not our manufacturing facility, shipping warehouse, fulfillment center, or return address.

Please do not send merchandise or return packages to this address unless our customer service team specifically instructs you to do so.

Get in Touch

We appreciate your interest in qier.shop and are always happy to assist.

Whether you have a question before placing an order or need help after your purchase, please don't hesitate to contact us.

Email: service@qier.shop
Phone: +1 256-298-8693

qier.shop
Operated by Guangzhou Qier Leather Co., Ltd.

We look forward to assisting you.