Shipping policy

Last Updated: August 11, 2026

At qier.shop, we are committed to providing a clear and reliable shipping experience for customers in the United States.

Our products are manufactured in China and imported into the United States before being stored and fulfilled from our U.S. warehouse. Orders are then shipped domestically within the United States to the shipping address provided at checkout.

Please review the following shipping terms for information about order processing, shipping costs, delivery timeframes, tracking, customs, and delivery issues.

1. Shipping Area

We currently ship orders to customers within the United States.

At this time, we do not offer international shipping outside the United States.

2. Product Manufacturing and U.S. Fulfillment

Our products are manufactured in China and imported into the United States.

After inventory arrives in the United States, products are stored and fulfilled from our U.S. warehouse.

When you place an order on qier.shop, your order is processed and shipped from our U.S. fulfillment facility whenever the item is available in U.S. inventory.

Orders are generally shipped using reliable U.S. carriers such as USPS, UPS, or FedEx. The carrier selected may vary depending on the destination, package size, service availability, and other fulfillment considerations.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding weekends and applicable U.S. holidays.

During holidays, promotional events, peak shopping periods, or periods of unusually high order volume, order processing may take longer than usual.

Once your order has been processed and handed to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

Order processing time is separate from shipping transit time.

4. Standard Shipping

Our standard shipping fee is:

$15 per order

Standard shipping generally takes approximately 5–10 business days in transit after your order has been processed and shipped.

The 5–10 business day estimate does not include the order processing period.

Under normal circumstances, the total time from placing an order to delivery is approximately 6–13 business days, depending on processing time, carrier performance, weekends, holidays, and the delivery destination.

Delivery estimates are estimates only and are not guaranteed delivery dates.

5. Free Shipping

We offer free standard shipping on orders of $200 or more.

The $200 free-shipping threshold is calculated based on the merchandise subtotal after applicable discounts and before shipping charges and taxes, unless otherwise stated at checkout.

Orders below the $200 threshold are subject to the standard $15 shipping fee.

If a specific promotion provides different shipping terms, the terms displayed during the promotion or at checkout will apply.

6. Shipping Confirmation and Tracking

After your order has been processed and shipped, we will send a shipping confirmation email containing your tracking information when available.

You can use the tracking number provided by the carrier to monitor the progress of your shipment.

Please note that tracking information may not appear immediately after the package is handed to the carrier. It may take some time for the carrier's tracking system to receive and update the shipment information.

A temporary lack of tracking updates does not necessarily mean that your order has not shipped.

7. Estimated Delivery Time

Our standard transit time is approximately 5–10 business days after shipment.

Actual delivery times may vary depending on:

  • Carrier operations.

  • Delivery destination.

  • Severe weather.

  • Holidays and peak shipping periods.

  • Incorrect or incomplete shipping information.

  • Carrier delays or service interruptions.

  • Other circumstances outside our reasonable control.

We cannot guarantee delivery on a specific date.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number so that we can assist you in reviewing the shipment.

8. Customs, Duties, and Import Taxes

Our products are manufactured in China and imported into the United States before being fulfilled from our U.S. warehouse.

Applicable customs duties, import duties, and customs-related charges associated with importing our inventory into the United States are handled as part of our import and fulfillment process.

Customers are not normally required to pay separate import customs duties or customs clearance charges when receiving an order shipped from our U.S. warehouse.

Orders shipped from our U.S. warehouse are delivered to customers as domestic U.S. shipments.

Any applicable sales tax or other transaction-related taxes shown at checkout are separate from import duties and customs charges and may vary based on the customer's location and applicable tax rules.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review the following information before completing your order:

  • Full name.

  • Street address.

  • Apartment, suite, or unit number, if applicable.

  • City.

  • State.

  • ZIP code.

If you notice an error in your shipping address after placing an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address change will be possible once an order has entered processing or has been handed to the carrier.

10. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, the carrier may return the package to the sender.

If the package is returned to us and needs to be reshipped, additional shipping charges may apply.

Customers are responsible for providing accurate delivery information at the time of purchase.

11. Delayed, Lost, or Missing Packages

If your tracking information shows that the package is still in transit, please allow additional time for the carrier to complete delivery.

If a package is marked as delivered but you cannot locate it, we recommend checking:

  • Your front door, mailbox, garage, or other usual delivery locations.

  • With household members or neighbors.

  • Any safe location where the carrier may have left the package.

You may also contact the carrier directly using the tracking information provided.

If you still cannot locate the package, please contact our customer service team with your order number and tracking information. We will assist you in reviewing the shipment.

If a package is confirmed to be lost in transit, we will work with the carrier to investigate the shipment and determine the appropriate resolution.

12. Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the item before discarding any packaging materials.

Contact our customer service team as soon as possible and provide:

  • Your order number.

  • Photos of the shipping package.

  • Photos of the damaged item.

  • A brief description of the damage.

This information helps us investigate the issue and determine the appropriate resolution.

For damaged or defective products, please also refer to our Return & Refund Policy for information about return eligibility and return procedures.

13. Multiple-Item Orders

If your order contains multiple items, we may ship the items together or in separate packages depending on inventory availability and fulfillment arrangements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

You will not be charged an additional shipping fee solely because an order is split into multiple shipments, unless otherwise stated at checkout.

14. U.S. Customer Service Address

The U.S. address listed on our website is provided for customer service and business correspondence purposes only.

This address is not our shipping warehouse address and is not a return address.

Customers should not send orders, returns, or other merchandise to the U.S. customer service address unless specifically instructed to do so by our customer service team.

For return requests, please follow the procedure described in our Return & Refund Policy and contact us by email before sending any item back.

15. Shipping Address Changes After Purchase

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible.

We will do our best to accommodate the request before the order is shipped.

Once an order has been processed or handed to the carrier, we may no longer be able to make changes to the shipping address.

16. Business Days

For purposes of this Shipping Policy, business days are Monday through Friday, excluding weekends and applicable U.S. holidays.

Weekends and holidays are not counted as order processing or standard shipping transit days.

17. Shipping Charges at Checkout

Applicable shipping charges will be displayed during checkout before you complete your purchase.

The standard shipping fee is $15 per order unless the order qualifies for free shipping.

Orders with a merchandise subtotal of $200 or more qualify for free standard shipping, subject to the terms stated in this policy.

If a promotion provides different shipping terms, the promotional terms displayed at checkout will apply.

18. Contact Us

If you have questions about your order, shipping status, delivery, or other shipping-related matters, please contact our customer service team.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Guangzhou Qier Leather Co., Ltd.
qier.shop

We are committed to providing clear shipping information and reliable customer support throughout the ordering and delivery process.