Refund policy

Last Updated: August 11, 2026

At Qier.shop, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Please review this policy carefully before submitting a return request.

1. Return Window

We accept return requests made within 30 calendar days from the date your order is delivered.

You must contact our customer service team and submit your return request within this 30-day period.

Returns requested after the 30-day return window may not be accepted.

The return window applies to the date you contact us to request a return. Once your return request has been approved, we will provide instructions for sending the item back.

2. Return Eligibility

To be eligible for a return, the item must:

Be brand new, unworn, and unused.
Be in the same condition as when you received it.
Have all original tags and packaging attached or included.
Include the original dust bag, accessories, and other items supplied with the order, where applicable.
Be free from stains, makeup, perfume, odors, pet hair, scratches, or other signs of use.
Not have been altered, repaired, washed, or otherwise modified.
Be securely packaged to prevent damage during return shipping.

Because our products include leather handbags and other fashion accessories, returned items may be inspected after they are received.

Items showing signs of wear, use, damage, or alteration may not qualify for a refund.

Proof of purchase, such as your order number, is required for all returns.

3. Reasons for Return

We accept eligible returns for reasons including:

You received the wrong item.
The item arrived damaged.
The item has a confirmed manufacturing defect.
You ordered the wrong size or style.
You changed your mind.
You no longer want the item.

For damaged, defective, or incorrect items, please contact our customer service team before sending the item back.

We may request photos or other information to help us verify the issue.

4. Return Shipping Costs

Customer-Initiated Returns

If you are returning an item because you changed your mind, ordered the wrong size or style, or no longer want the item, you are responsible for the return shipping cost.

The original shipping charge paid at checkout is also non-refundable for customer-initiated returns.

For example, if you paid the standard $15 shipping fee when placing your order, that original $15 shipping charge will generally not be included in your refund.

Wrong, Damaged, or Defective Items

If you received the wrong item, or the item arrived damaged or has a confirmed manufacturing defect, please contact our customer service team before returning it.

If the issue is confirmed to be our responsibility, we will provide a return shipping solution or reimburse reasonable return shipping costs, as applicable.

Please do not purchase return postage or send the item back before receiving instructions from our customer service team.

5. How to Request a Return

All returns must be requested by email before the item is shipped back.

To start a return, please contact our customer service team by email and provide the following information:

Your order number.
The email address used to place the order.
The reason for the return.
Photos of the item, when requested.
Photos of the packaging and any damage or defect, if applicable.

Our customer service team will review your request and confirm whether the item is eligible for return.

If your return request is approved, we will provide you with the appropriate return instructions and return address.

Please do not ship your return before receiving return instructions from our customer service team.

6. Important Information About Our U.S. Customer Service Address

The U.S. address listed on our website is provided for customer service and business correspondence purposes only.

This address is not our shipping warehouse address and is not a return address.

Customers must not send returned products to the U.S. customer service address unless our customer service team has specifically instructed you to do so in writing.

Your return must be sent to the designated return address provided by our customer service team after your return request has been approved.

Sending a package to an incorrect or unauthorized address may result in delays, and we cannot guarantee that the package will be received or properly processed.

7. Return Shipping Instructions

After your return request has been approved, our customer service team will provide the return address and any applicable return instructions.

Please follow those instructions carefully when sending your package.

For customer-initiated returns, the customer is responsible for the return shipping cost unless otherwise agreed by our customer service team.

We recommend using a shipping service that provides tracking and keeping your tracking information until your return has been received and your refund has been completed.

Please do not use the U.S. customer service address shown on our Contact Information page as your return address.

8. Return Inspection

Once the returned item is received at the designated return facility, it will be inspected to confirm that it meets the return requirements.

If the item meets the requirements of this policy, the return will be approved and the refund will be processed.

If the item does not meet the return requirements, the return may be rejected.

Examples of conditions that may result in a rejected return include:

The item has been worn or used.
The item has stains, makeup, perfume, odors, or pet hair.
The item has scratches, significant creasing, or other signs of use.
Original tags, packaging, dust bags, or accessories are missing.
The item has been altered, repaired, or modified.
The return was requested outside the 30-day return window.
The item was damaged due to inadequate return packaging.

If a return is rejected, we may contact you regarding the available options for having the item returned to you.

9. Refund Processing

Once your returned item has been received and approved, we will process your refund to the original payment method used for the purchase.

Please allow 5–10 business days for us to process the refund after the return has been approved.

After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

The time required for the funds to appear in your account is outside of our control.

10. What Your Refund Includes

For an approved customer-initiated return:

The purchase price of the returned item will be refunded.
The original shipping charge is generally non-refundable.
The customer is responsible for the cost of returning the item to us.

For an approved return caused by an incorrect, damaged, or defective item that is confirmed to be our responsibility, we will review the order and provide the appropriate refund or other resolution.

11. Exchanges

We do not currently offer direct exchanges through our standard return process.

If you would like a different color, size, or style, please contact our customer service team.

In most cases, you may return the original item according to this policy and place a new order for the item you prefer.

12. Returns Without Prior Authorization

Please contact our customer service team and receive return instructions before sending an item back.

Returns sent without prior authorization may be delayed or may not be properly identified with your order.

If we cannot match an unauthorized return to an order or determine that the return meets our return requirements, processing may be delayed.

13. No Restocking Fee

We do not charge a restocking fee for approved returns.

However, customers remain responsible for return shipping costs when the return is for a customer-initiated reason, as described above.

14. Sale and Promotional Orders

Unless otherwise stated on the product page or during checkout, items purchased during a sale or promotional period are subject to the same return requirements described in this policy.

If a specific promotion has separate return terms, those terms will be clearly disclosed at the time of purchase.

15. Contact Us

If you have questions about a return, refund, damaged item, or defective product, please contact our customer service team before sending anything back.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Guangzhou Qier Leather Co., Ltd.
Qier.shop

We are committed to providing clear return information and fair, transparent customer support throughout the return and refund process.