Privacy policy

Last Updated: August 11, 2026

At qier.shop, operated by Guangzhou Qier Leather Co., Ltd., we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By using qier.shop, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, place an order, contact customer service, or otherwise interact with qier.shop.

Depending on how you use our website, the information we may collect includes:

Personal Information

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Information you provide when contacting our customer service team.

  • Information you provide when requesting a return, refund, or other after-sales service.

We only request information that is reasonably necessary to process your order, provide customer service, fulfill your purchase, or otherwise operate our business.

2. Payment Information

We accept PayPal as a payment method.

When you choose PayPal at checkout, your payment is processed through PayPal.

We do not need to receive or store your full PayPal account password or other sensitive PayPal login credentials.

Payment information may be collected and processed by PayPal in accordance with PayPal's own privacy policy and terms.

For more information about how PayPal handles personal information, please review PayPal's privacy practices directly.

3. Information Collected Automatically

When you visit qier.shop, certain information may be collected automatically through Shopify and standard website technologies.

This information may include:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • General geographic location based on IP address.

  • Pages visited.

  • Products viewed.

  • Referring website or page.

  • Date and time of website activity.

  • Website interaction and browsing information.

This information is generally used to help us operate, maintain, secure, and improve our website and services.

4. Cookies and Similar Technologies

qier.shop may use cookies and similar technologies that are necessary for the operation of our website.

Cookies may be used to:

  • Keep items in your shopping cart.

  • Remember certain preferences.

  • Maintain website functionality.

  • Help process orders.

  • Improve website performance and security.

  • Understand how visitors use our website.

Some cookies may be provided by Shopify or other service providers that support website functionality.

You may be able to control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect certain website functions, including shopping cart and checkout features.

5. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Send order confirmations and shipping updates.

  • Process returns, refunds, and other after-sales requests.

  • Respond to customer service inquiries.

  • Communicate with you about your orders.

  • Maintain and improve our website.

  • Prevent fraud, abuse, and unauthorized transactions.

  • Protect the security and integrity of our website.

  • Comply with applicable legal and regulatory requirements.

  • Maintain business and transaction records.

We do not use your personal information for purposes unrelated to our business operations without an appropriate legal basis or your consent where required by applicable law.

6. How We Share Your Information

We may share personal information with service providers and business partners when reasonably necessary to operate qier.shop and provide our services.

These may include:

Shopify

Our online store is hosted and operated using Shopify. Shopify may process information necessary to operate our online store, checkout, order management, security, and related services.

PayPal

When you use PayPal to complete a purchase, information necessary to process the payment may be shared with PayPal.

Shipping and Delivery Providers

We may share information such as your name, shipping address, telephone number, and order information with shipping and fulfillment providers when necessary to deliver your order.

Depending on the shipment, carriers may include USPS, UPS, FedEx, or other delivery providers.

Service Providers

We may share limited information with service providers that assist us with website operations, customer support, payment processing, order fulfillment, security, or other legitimate business functions.

We do not sell your personal information as a standalone product.

7. Customer Service Communications

When you contact us by email or other available customer service channels, we may retain the information you provide, including your name, email address, telephone number, order number, and the contents of your communication.

We use this information to respond to your request, provide customer support, resolve order issues, and maintain appropriate customer service records.

8. Return and Refund Information

If you request a return or refund, we may collect and retain information necessary to process your request.

This may include:

  • Order number.

  • Name.

  • Email address.

  • Contact information.

  • Reason for the return.

  • Photos or other information related to damaged, defective, or incorrect merchandise.

  • Return and refund records.

This information is used only as reasonably necessary to review and process your return, refund, or after-sales request.

Please refer to our Return & Refund Policy for information about our return procedures.

9. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions.

  • Provide customer service.

  • Process returns and refunds.

  • Maintain business and transaction records.

  • Meet legal, accounting, tax, or regulatory obligations.

  • Resolve disputes.

  • Prevent fraud and abuse.

  • Enforce our agreements and policies.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it where appropriate.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request information about how your personal information is collected or used.

  • Object to or restrict certain processing activities where applicable.

  • Request a copy of certain personal information where applicable.

Some requests may be subject to legal or other limitations.

To make a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

12. Marketing Communications

We may contact you regarding your orders, transactions, customer service requests, or other service-related matters.

If we offer marketing communications in the future, we will provide an appropriate way to opt out of receiving promotional communications where required by applicable law.

You may contact us if you no longer wish to receive non-essential promotional communications from us.

13. Children's Privacy

qier.shop is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

If you follow a link to another website, we recommend reviewing that website's privacy policy before providing personal information.

15. U.S. Customers and State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights and their availability may vary depending on your location and the applicable law.

If you would like to exercise a privacy right or request information about the personal information we maintain about you, please contact us using the information below.

We will review and respond to valid requests in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact our customer service team.

Guangzhou Qier Leather Co., Ltd.
Qier.shop

U.S. Customer Service Address:
For customer service and business correspondence only.

Important: The U.S. customer service address listed on our website is not our shipping warehouse address and is not a return address. Please do not send merchandise or returns to this address unless specifically instructed by our customer service team.

When contacting us about an order or privacy request, please provide sufficient information for us to identify your request and assist you appropriately.