Contact information

We’re Here to Help

If you have any questions about our products, orders, shipping, returns, or any other inquiries, our customer service team is here to assist you.

We aim to provide clear and helpful support throughout your shopping experience, from placing an order to delivery and after-sales service.

Customer Support

Store Name: qier.shop

Email: service@qier.shop

Phone: +1 256-298-8693

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (U.S. Central Time)

We recommend contacting us by email for order-related inquiries so that we can review your order details and provide the appropriate assistance.

When contacting us about an existing order, please include your order number whenever possible.

Business Information

Legal Business Name: Guangzhou Qier Leather Co., Ltd.

Business Location: Guangzhou, China

qier.shop is an online fashion store specializing in leather and woven handbags and related fashion accessories.

Our products are manufactured in China and imported into the United States for fulfillment from our U.S. warehouse.

We currently serve customers within the United States only.

U.S. Customer Service Office

5065 US Hwy 78 W, Suite A
Oxford, AL 36203
United States

This address is provided for customer service and business correspondence only.

Important: This address is not our shipping warehouse address and is not a return address.

Please do not send merchandise, packages, or returns to this address unless our customer service team specifically instructs you to do so.

Order Support

For questions regarding:

  • Order status.

  • Product information.

  • Shipping and delivery.

  • Tracking information.

  • Returns and refunds.

  • Damaged or defective items.

  • Payment-related questions.

  • Other after-sales concerns.

Please contact our customer service team by email or phone.

For faster assistance with an existing order, please provide your order number, the email address used to place the order, and a brief description of your question.

Returns and Return Requests

If you would like to return an item, please contact our customer service team by email before sending anything back.

All return requests must be reviewed and approved before the item is shipped back.

After your return request has been reviewed and approved, our customer service team will provide you with the appropriate return instructions and the authorized return address.

Do not send a return package to the U.S. customer service address listed above.

The U.S. customer service address is not a return address.

For complete information about return eligibility, return shipping costs, refund processing, and the return procedure, please review our Return & Refund Policy.

Shipping and Delivery

Our products are manufactured in China and imported into the United States before being fulfilled from our U.S. warehouse.

Standard shipping is $15 per order.

Orders with a merchandise subtotal of $200 or more qualify for free standard shipping, subject to the terms of our Shipping Policy.

Orders are generally processed within 1–3 business days, and standard shipping generally takes approximately 5–10 business days after the order has been processed and shipped.

For complete shipping information, please review our Shipping Policy.

Contact Us

We value your questions and feedback and are happy to assist with your order or shopping experience.

qier.shop
Operated by Guangzhou Qier Leather Co., Ltd.

Email: service@qier.shop
Phone: +1 256-298-8693

U.S. Customer Service Office:
5065 US Hwy 78 W, Suite A
Oxford, AL 36203
United States

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (U.S. Central Time)

For return requests, please contact us by email first and wait for approval and return instructions before sending any merchandise.